Deliver Digital helps mid-market organizations make better technology decisions, vendor-neutral advisory, fractional leadership, and technology assessments across Canada and the US.
Frequently Asked Questions
FAQ
Discovery Sprint FAQ
How long does a Discovery Sprint take?
Typically 2 to 4 weeks from kickoff to final presentation, depending on the complexity of your technology environment.
Do we need to prepare anything before a Discovery Sprint?
Minimal preparation. We request access to key stakeholders for interviews and any existing technology documentation you have available. We handle the rest.
What happens after the Discovery Sprint?
Most organizations move into a Decision Sprint (vendor selection) or Fractional Leadership engagement based on the findings. Approximately 70 to 80 percent of Discovery Sprints lead to a follow-on engagement because the findings reveal clear next steps.
Decision Sprint FAQ
Can you manage the entire RFP process?
Yes. We draft the RFP, manage vendor communications, facilitate demos, score responses, and support final negotiation. Your team stays involved in decision-making while we handle the process management.
Do you work with vendors we have already shortlisted?
Yes. We can evaluate your existing shortlist or help you build one from scratch. Either way, our evaluation is objective and structured.
What industries have you done vendor selection for?
We have completed vendor selection engagements across hospitality, travel, insurance, membership organizations, professional services, energy, government, and post-secondary education.
Fractional Leadership FAQ
How quickly can a fractional CIO start?
Most engagements begin within 1 to 2 weeks of signing. We match the right practitioner to your industry and challenge before the engagement starts.
What is the minimum commitment?
We recommend a 3-month initial engagement to establish momentum and demonstrate value. After that, engagements continue month to month with no long-term lock-in.
Can a fractional CIO work alongside our existing IT team?
Absolutely. Most of our fractional engagements complement an existing IT team by providing the strategic leadership layer they are missing. Your team handles operations. The fractional CIO handles strategy, vendor governance, and executive communication.
What is the difference between a fractional CIO and a fractional CTO?
In practice, the roles overlap significantly at the mid-market level. A CIO typically focuses on aligning technology with business operations, vendor management, and organizational IT strategy. A CTO typically focuses on product development, technical architecture, and engineering leadership. Deliver Digital's fractional practitioners cover both domains depending on your organization's needs. We match the title and scope to what your business actually requires.
Vendor Neutrality FAQ
If you do not resell technology, how do you make money?
We charge advisory fees. Discovery Sprints start from $15,000. Decision Sprints start from $20,000. Fractional Leadership starts from $5,000 per month. Our fees are transparent, fixed, and separate from any technology costs.
Can a vendor-neutral advisor still recommend specific products?
Absolutely. We recommend specific products, platforms, and vendors in every engagement. The difference is that our recommendation is based entirely on fit for your organization, not on a financial relationship with the vendor.
Is vendor-neutral advisory more expensive than working with a traditional reseller?
Our advisory fees are separate from technology costs and are fully transparent. Unlike a traditional reseller or MSP, we do not earn margin on the products we recommend. In many cases, our clients save more on vendor negotiations than they spend on our advisory fees because we negotiate from a position of independence.
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